Contact Us

Need help? We’re here for you.

1) Quick answers (fastest)
Before emailing, please check our FAQ—many common questions (shipping times, dosing by dog size, subscription changes) can be answered immediately.

2) Email support
Email us at: service@agebay.com
To help us resolve your request faster, please include:

  • Order number (if you have one)

  • The email used at checkout

  • A short description of the issue

  • Photos (only if the item arrived damaged)

Support hours
[Mon–Fri, 9:00am–5:00pm ET] (edit as needed)
Typical response time: within [24–48] business hours

3) Order, shipping & returns
For the fastest self‑service, please review:

  • Shipping Policy (delivery times, tracking)

  • Return Policy (how refunds work)

  • Terms of Service (order changes/cancellations)

4) Product questions
If you’re unsure which option to choose or how to start, tell us your dog’s:

  • Weight

  • Age

  • Current activity level

  • What you’re noticing (e.g., stairs, walks, getting up)
    We’ll point you to the best starting routine.

Important note
If your dog is experiencing severe pain, sudden mobility changes, or an emergency, please contact your veterinarian or an emergency clinic right away.